OUTCOME SATISFACTION

Ongoing survey and data analysis from adolescent and parent Satisfaction Questionnaires began in 1989. Results confirm a consistent level of consumer satisfaction and continued reflection of our organizational mission to innovative quality care. We continue to be unique and leaders in utilizing a family therapy focus approach in 24-hour adolescent care. Our clients speak highly of family involvement with adolescents in treatment and the connectedness they experience at the Institute. It is this process of family members participating in decisions and the course of treatment that is the basis of continued success and reflects the philosophy of the Institute.

ADOLESCENT RESPONSES: (TREATMENT SATISFACTION QUESTIONNAIRES)

• At the time of admission, they experienced severe or extreme individual and family problems as reported. (94%)
• Previous treatment (outpatient and/or inpatient) did not help. (100%)
• Adolescents who continued their academic efforts at AFIC "felt better about school, more confident, and achieved better grades" as a result of treatment. (86%)
• "Family members got along better" after treatment at AFIC. (98%)
• Adolescents reported "positive experiences and impressions" of their Primary Therapist. (96%)
• Adolescents reported "very satisfied" with their treatment at AFIC and felt very much better about themselves. (96%)
• Adolescents reported they and their parents "benefited a great deal" from treatment at AFIC. (95%)
• Adolescents document a positive and significant treatment experience especially with their Primary Therapists,Resident Supervisor Mentors, peer groups, family member(s) participation and identify "honesty, productivity, and taking responsibility for own behavior as learned concepts for success." (98%)
  

PARENT RESPONSES: (TREATMENT SATISFACTION QUESTIONNAIRES)

• 91% of families had treatment for their adolescent previous to AFIC.
• 82% of parents felt that the outcome of their previous treatment resulted in a "no change" or "got worse" condition!
• 100% of parents felt that their experience with AFIC was "much or "very much better" than their previous treatment(s).
• 98% of parents identified their level of satisfaction with AFIC procedures and techniques as very effective" including: Family Therapy Model, Daily Program Structure, Staff-Patient Interactions, Nutritional Services, Parents' Day, Parents' Survival and Educational Groups, School Program, Adolescent Group Sessions and Medical Psychiatric Care.
• 96% of parents identified that they "would not have benefited equally from a less intense level of care".
• 96% of parents evaluated their "overall experiences" with AFIC as "much or significant satisfaction".
• 92% of parents, after 6 months of aftercare services, evaluated their current level of progress as "better, much better, or very much better" from the time before they started treatment with AFIC.
• 90% of our admissions have been referred by former AFIC clients, by health care management groups, or community resource agencies.